FAQs
Below FAQs are some common concerns of our clients before purchasing the dresses, if you have other questions, please just send it to support@dresstok.co.uk
We understand that it would be hard to choose the color over a computer screen. Here is the link of the color fabric: You can choose the fabric and color you want and then we will send the color sample to you after you place your order.
If you have any other questions, please feel free to contact us.
All of our dresses are made strictly according to your order details. As you know, when shopping online, due to the display deviation and light, slight color difference is really unavoidable. However, the dress will still be very beautiful and pretty and we also get so many good reviews from our customer. You can totally do not need to worry about this.
As you know, size chart differs from countries. To make things more convenient for our customers, we have made our own size chart. You need to check our size chart: https://dresstok.co.uk/pages/size-chart to choose the right size. You may also refer to our measuring guide: https://dresstok.co.uk/pages/measurement-guide . BTW, to ensure the dress will fit you well, we highly suggest you choose the custom size, which haven't extra fee. Please get the professional measurements first and fill in the exact measurements when you place an order.
We do understand that people tend to change mind frequently when choosing a dress. Anyway, we still give our customers 24 hours if they want to change their mind. We accept the changing on size and color within 24 hours. Changing after 24 hours are not recommended. Please understand. Please check our size cart and color chart carefully before you place your order.
Yes, we do. Please send your customisation requests to support@dresstok.co.uk, we will confirm the order with you. Thank you.
Yes we could make the change as you want. Please write down your specific requirements including how much higher you want it to be in the Remark Box when you place the order and we will know. Please understand that the dress with the change is non-returnable. We also would like to remind you that it cannot be higher than 4 cm at most.
As a professional online shop, our experienced dressmakers are good at making the dresses in different back style according to our customers' specifications. When you place the order, please write down your requirements in the Remark Box and then we will know. We would like to remind you that the dress with the change is non-returnable.
Different dress has different tailoring time. Almost of the dresses (including the standard size) are made from scratch after our customers place the order. We don’t have dresses in stock. Usually it takes 5-20 days to make the dress and another 3-10 days to ship it. The sooner you place the order, the sooner we will start to make the dress for you.
Customers can always check the order status at our website. You are also encouraged to contact us and we could provide more specific information of your order. Once your order is shipped, you will also get a confirmation email including the tracking number. You may track your order online.
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